CS India workflow team is searching for a passionate and talented Workflow manager. He/she is responsible for driving efficiency related initiatives/goals at the site and responsible for initiating best practice sharing at a global level. Manage workflow, handles escalations, proactively engage resources to address issues and effectively delegate workload across the teams. Solves complex customer support issues and proactively heads off negative service trends. Identifies root causes to improve accuracy, and productivity. He/she will experience a wide range of problem solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis. The position requires an individual who can work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills. Should be able to lead and manage a team of 5-10 workflow analysts and their performance
This is an exciting opportunity for those who enjoy program building and creative problem solving. The successful candidate will possess strong initiative, quantitative skills, and the ability to lead and grow top-notch people.